Unable to authorize payment: SGS-005003: The order already exists in the database.

If you are using any version of Internet Explorer 6 then Microsoft has a fix for this problem.  The link to Microsoft for the update to fix this problem is provided below.

A temporary solution is to shut off your computer and wait 30 seconds before restarting it, or simply choose the RESTART option. This will reset your shopping basket.  Once your computer has rebooted, please return to Boat Dock Accessories Online and place your order again. To help eliminate any error codes, It is essential that your fill out your information correctly when checking out.  Our software is designed to alert us when a duplicate order has been received, so don't worry, we guarantee you will never be billed twice for a duplicate order. 

Direct patch link to Microsoft for the Internet Explorer 6 Update:
P3P - Internet Explorer 6 Update

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I am not receiving order confirmation or design service  Emails

Many ISPs filter e-mail to keep spam out of your Inbox. As a result, they occasionally filter out e-mail that you want to receive.  To ensure delivery of our emails, you may want to add us to your email service provider or email software "Allowed Sender" or "White list".

AOL: Place the domain – www.boatdockaccessoriesonline.com – in your Address Book. AOL v.9.0 users: Be sure to add info@boatdockaccessoriesonline.com to your buddy list or address book.

EarthLink: To avoid having our emails blocked by EarthLink's spam Blocker, add info@boatdockaccessoriesonline.com to your Allowed Sender List.

Yahoo: If our email gets filtered into your [bulk] folder, open the message and click on the [Not Spam] button above the header information. Then follow the steps to confirm that future messages from us will be delivered to your Inbox.

Hotmail: Click the [Options] link next to the main menu tabs. Under [Mail Handling] select Safe List. Enter the domain – boatdockaccessoriesonline.com – and click to [Add] it to the list. e-Mail Spam Filter Software: Enter the domain – boatdockaccessoriesonline.com – on the filter's white list. Check the spam filtering software's help information for specific instructions on how to white list.

Other Filters: If you find that our emails are filtered to a junk folder, add our "from" address (info@boatdockaccessoriesonline.com) to your address book or contact list.

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